Course curriculum

  • 1

    Course Introduction and Topics

    • Course Introduction and Topics

  • 2

    IVR Technology, Types and DTMF

    • Overview of IVR technology

    • DTMF Tones

    • Types of IVR solutions

  • 3

    IVR Based Payment, Types and Backend Process

    • IVR Based Payment and Terminal

    • Backend Process of IVR Payment

    • One time and Recurring Payment solution on IVR

  • 4

    A few possible PCI SSC mentioned Payment Models

    • A few possible PCI SSC mentioned Payment Models

    • Model 1- Data used before reaching entity

    • Model 2 - Re-direct from the entity’s infrastructure

    • Model 3 - Telephone and payment terminal connected via IP

    • Model 4 - Telephone and virtual payment terminal from a payment service provider

    • Model 5 - Payment terminal connected to a network via a VoIP telephone socket

    • Risks of not complying with PCI

  • 5

    Industry use cases and Market of IVR

    • Market and Players

    • Industries and Use Cases of IVR based payment

  • 6

    Risks and Challenges in IVR based digital payment

    • Critical Risks and Challenges

  • 7

    12 ways to mitigate risk

    • 12 Risk Mitigation points

  • 8

    Future of IVR

    • Future of IVR based digital interaction and payments

About the course

The most important aspect of any digital and cash lite economy is its adoption by merchants and customers, and both prefer the simplest, cheapest and efficient system. Among such mobile payment tools, IVR based payment meets these criteria, here the customer doesn't need a smartphone, it can be done through a basic telephone, feature or smartphone as well.

In this business-oriented introductory course we will learn; 

- Basics of IVR based payment, DTMF Tones, Digital Payments, Mobile Payment, Payment processing, Types of IVR solutions, Steps of IVR based payment, Backend Process, Types of IVR payments, PCI DSS models, Market and Players, Risks and challenges, Risk Mitigation points Future of IVR, Artifical Intelligence (AI) and IVR, Payment Processing

FinTech Digital Banking, Digital Finance, Financial Technology.

After completing and reflecting well on the discussed points, you will have a good understanding of IVR based payments, its back end processes and challenges. 

Look forward to meeting you in the course. 


Global Fintech Academy

"Our aim is to deliver good quality and 5 Star training to our students and clients".